Frequently Asked Questions
Everything you need to know about shopping at VIAMAJA
What is the typical delivery time for furniture and decor?
Most in-stock items are processed within 2-3 business days. Depending on your location and the size of the item, delivery usually takes between 5 to 10 business days.
Do you offer international shipping?
Currently, VIAMAJA ships to most countries within the European Union. Shipping costs and delivery times are calculated automatically at checkout based on your specific region.
What is your return policy for home accessories?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made furniture or personalized items are generally exempt from returns unless they arrive damaged.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking link and a unique tracking number to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna in select regions.
Are your products covered by a warranty?
Yes, all VIAMAJA furniture pieces come with a standard 2-year manufacturer warranty covering structural defects and craftsmanship to ensure your home remains beautiful for years to come.